How we recover your data

With professional lab equipment, years worth of experience and exclusive NQLD recovery methods, your data is in safe hands

Our tools & equipment

We have a well-equipped lab, with a clean work bench and tools from market leading research companies such as ACE Lab's PC-3000, DeepSpar and DFL. Many of our tools and procedures are designed and built in house and are not available outside of our lab.

We can perform chip-off recovery - we remove the memory chips and read them with specialised equipment.

The process

1

Contact our team

Just visit this page, and get in touch

2

Send your device

You will receive postal instructions

3

We diagnose the fault

Our lab-grade technology will pinpoint the issue

4

Consultation

We will discuss with you the recovery options

5

Data recovery takes place

Using exclusive techniques, we will recover your data

6

You get your files!

You will be able to download your files or receive a USB drive in the post

How much will it cost?

When assessing if data is retrievable from a device we operate mostly on a no-fix-no-charge policy, with free quotes. In some cases a device may need to be partially repaired before we can assess if the data is retrievable, when this occurs there may be a fee applied. All fees will be communicated and agreed upon before any work commences.

The final cost of a recovery job will depend on many factors. These factors could include:

  • The amount of time spent recovering data
  • The amount of time your device spent in our image extraction machines
  • The cost of spare parts required to recover data
  • The type of device
  • and the urgency of a job

A small job may cost around $100, while a typical HDD with a physical problem could range in cost from $300 to $700.

How long will it take?

Time taken to recover data can vary. If hardware is intact and we are dealing with a logical problem then it may only take a couple of hours to recover your data. If we need to use chip-off technology and decryption data sets the task can take many days or weeks. A forensic report can often take a week.

The technical stuff

Common interfaces we are tooled up for include SATA, IDE, SAS, SD, SCSI, Fibre Channel, USB, Serial and many others. Common file systems includes NTFS - Windows, HFS-Apple, FAT12/16/32/ext, NTFS5, UFS1/UFS2, BSD, Solaris, Ext2/3/4 FS Linux, Canon EOS and other camera systems.