How we recover your data

With professional lab equipment, years worth of experience and exclusive NQLD recovery methods, your data is in safe hands

Our tools & equipment

We have a well-equipped lab, with a clean work bench and tools from market leading research companies such as ACE Lab's PC-3000, DeepSpar and DFL. Many of our tools and procedures are designed and built in house and are not available outside of our lab.

We can perform chip-off recovery - we remove the memory chips and read them with specialised equipment.

The process


Contact our team

Just visit this page, and get in touch


Send your device

You will receive postal instructions


We diagnose the fault

Our lab-grade technology will pinpoint the issue



We will discuss with you the recovery options


Data recovery takes place

Using exclusive techniques, we will recover your data


You get your files!

You will be able to download your files or receive a USB drive in the post

How much will it cost?

When assessing if data is retrievable from a device we operate mostly on a no-fix-no-charge policy, with free quotes. In some cases a device may need to be partially repaired before we can assess if the data is retrievable, when this occurs there may be a fee applied. All fees will be communicated and agreed upon before any work commences.

The final cost of a recovery job will depend on many factors. These factors could include:

  • The amount of time spent recovering data
  • The amount of time your device spent in our image extraction machines
  • The cost of spare parts required to recover data
  • The type of device
  • and the urgency of a job

A small job may cost around $100, while a typical HDD with a physical problem could range in cost from $300 to $700.

How long will it take?

Time taken to recover data can vary. If hardware is intact and we are dealing with a logical problem then it may only take a couple of hours to recover your data. If we need to use chip-off technology and decryption data sets the task can take many days or weeks. A forensic report can often take a week.

The technical stuff

Common interfaces we are tooled up for include SATA, IDE, SAS, SD, SCSI, Fibre Channel, USB, Serial and many others. Common file systems includes NTFS - Windows, HFS-Apple, FAT12/16/32/ext, NTFS5, UFS1/UFS2, BSD, Solaris, Ext2/3/4 FS Linux, Canon EOS and other camera systems.